Cancellation Policy: In-home pet sitting and dog walking cancellations made after 5pm on Friday for Monday or less than 24 business hours will be charged full price. Office will be closed on weekends and all major holidays. 

 

Daycare Cancellations: To ensure we can accommodate all our clients and maintain the highest level of service, we kindly request a minimum of 24 hours’ notice for any daycare cancellations. This allows us to adjust our schedule and offer the spot to other clients who may be waiting. If a cancellation is made less than 24 hours in advance or if there is a no-show, the full daily rate will be charged. We appreciate your understanding and commitment to helping us provide consistent care for everyone.

 

Furball Fitness Dog Walking & Pet Care, LLC reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations. 

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Last Minute Add-Ons: Please allow as much time for additional scheduling visits as possible. same day requests maybe scheduled, but are not always guaranteed. There will be a one time $20 convenience charge in addition to your dog walking or pet sitting visit price for visits scheduled less than 24 hours. You can schedule by using the client portal/app, texting our business text line, emailing us at info@furballfitnesspetcare.com or calling (614.986.9890). An email confirmation will be sent for your records.
 

Scheduled Visits: We offer morning, mid-day, evening and bedtime visits. Furball Fitness Dog Walking & Pet Care, LLC does not accept time specific requests as we cannot accurately guarantee specific times.

 

Extended Visit Times: If you need a visit extended for any reason, you are responsible for the increase in price. OFFICE HOURS: We will answer phone, text, email, schedule requests and service change requests between 8 a.m. and 5 p.m. Dog walking and pet sitting visits are completed between 8 a.m. and 10 p.m., 7 days a week.

 

Home Access: For safety reasons we no longer hold onto your keys. We like YOU to have possession of your key(s) and know where they are always located. Here are some options:

• Hide-a-way key(s) securely hidden on your property

• Garage or Door Keypad Code

• Either provide your own or purchase a lock box from us for $20, it is then yours to keep. You set the code.

 

We require 2 ways into the home in case the battery goes out in the garage or door keypad or a key doesn’t work for some reason. Please Note: We cannot use the myQ Garage App. 
 

Substitutes: If for some reason, your assigned pet sitter cannot make their visit for any reason, we will send another pet sitter who we feel would be a good fit or leadership to complete your service.

 

Leadership Random Check-ins: We take the care of our clients’ pets very seriously. Even though our sitters are well qualified and trained we still do drop-in check-ins to make sure everything is to our standards.

 

Emergencies:

• Client agrees to authorize Furball Fitness Dog Walking & Pet Care, LLC to handle any emergencies that may arise. Furball Fitness, LLC will make every effort to contact client. In the event client cannot be contacted, client authorizes Furball Fitness Dog Walking & Pet Care, LLC to use their best judgment and to be available at an hourly rate of $50 to oversee the circumstances.

• Furball Fitness Dog Walking & Pet Care, LLC requires you to have a responsible party to take care of your dog(s), cat(s) or other pets in the event of unforeseen circumstances such an event of inclement weather or a natural disaster. It is best your emergency contact is a neighbor so they can reach your home. Furball Fitness Dog Walking & Pet Care, LLC is not responsible for dogs, cats or other pets in these circumstances.

 

Holidays: There will be an additional $10 charge or $30 per overnight stay for holiday visits including: New Year's Eve, New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve and Christmas Day.

 

*Regular daily walks do not occur on holidays, unless separately scheduled.

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Caring for additional pets from another household that are staying with you:
There will be an additional 50% up charge for each visit.. Also paperwork and a meet & greet are required prior first visit. 

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Dog Walking & In-Home Pet Sitting No-Share Policy: When hiring Furball Fitness Dog Walking & Pet Care, LLC, we would like to be the sole pet caregiver while you are away. We would prefer not to share pet care visits or walks with others. This includes neighbors, family members (not living on the property), cleaning services, maintenance personnel, or other pet care individuals. This policy helps avoid confusion or accidents, such as duplicate medication doses or a pet escaping due to unsecured conditions, etc.

 

If you choose to share pet care responsibilities with one of these parties, our liability insurance will become invalid, and we will not be responsible if something happens to your pet or your property.

 

Dog Walking & In-Home Pet Sitting Inclement Weather Policy:

At Furball Fitness, the safety and well-being of your pets and our sitters are our top priorities. In the event of severe weather (e.g., snowstorms, tornados, extreme heat, heavy rain, or other hazardous conditions), we will take the following measures:

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1. Communication:

• We will notify you as soon as possible if weather conditions may impact our ability to provide services.

• You are encouraged to share emergency contact information and a backup plan in case of delays.
   

2. Safety Adjustments:

• For dogs: Walks may be shortened or replaced with indoor activities (e.g., playtime or mental stimulation) to keep them safe and comfortable.

• For other pets: We will ensure all feeding, care, and cleaning routines are maintained while minimizing exposure to hazardous weather.
   

3. Access to Property:

• Please ensure walkways, driveways, and entrances are cleared and safe for access in snowy or icy conditions.
   

4. Emergency Situations:

• If severe weather prevents us from reaching your home, we will notify you immediately and work with your emergency contact or backup sitter.
   

5. Cancellations or Rescheduling:

• If dog walking or pet sitting services need to be canceled or rescheduled by Furball Fitness due to inclement weather, no cancellation fee(s) will be charge

Thank you for understanding and helping us prioritize safety for everyone involved!
 

Inclement Weather Policy for Pet Sitting Clients if it is not safe to drive to your home to care for your pets. (Two Options):

• Option One: During inclement weather, our policies require a local resource (emergency contact) we can call if inclement weather threatens our ability to service your pet while we are pet sitting. If this happens, we will pass off care of the animal until our pet sitters can safely resume servicing your home. Should this be the case, you will be notified via phone, text and email we have on file for you.

• Option Two: Alternatively, when possible (after determined by our pet sitter availability) we can provide round the clock service, and stay in your home at a rate at our hourly rate of $50. until it is safe for our sitter to resume going to and from your home as scheduled.